Select the option that best describes what brings you to servicing.mohela.com today.
Visit our Help Center to find out how to manage your account, get answers to common questions, or view our student loan basics videos.
To email us, log in to your account and access the Email Us feature in the Help Center.
Examples of Loan Types: Stafford — Subsidized/ Unsubsidized; Consolidation; Parent PLUS Loan; Graduate PLUS
888-272-5543 (Toll Free)
Monday 8am – 9 pm, Tuesday and Wednesday 8 am – 8 pm, and Thursday and Friday 8 am – 6 pm ET
TTY: 771-888-272-5543 (Toll Free)
Cosigners, please be sure to send your payments to the cosigner payment address.
Cosigner Loan Payments:
Upload your forms and documents securely online. Log in to your account and select Upload in the left menu.
Learn more about secure document upload in the Help Center.
Fax: 800-848-1949
International Fax: 001-570-821-6585
By Mail:
When you send us correspondence, please provide your account number and sufficient detail so that we can address your inquiry.
To email us, Log in to your account and access the Email Us feature in the Help Center.
Examples of Loan Types: Sallie Mae Smart Option, Signature, Tuition Answer, Career Training
Fax: 800-443-9723
International Fax: 001-317-541-1713
855-284-4879
International Toll-free 001-888-272-5543 or 001-317-570-7397 (charges apply)
International Fax: 001-317-578-6700
militarybenefits@servicing.mohela.com*
* Sending documents via email: If you choose to communicate with us via email, please understand that you assume all responsibility for the protection of personal information while in transit to us and should consider appropriate email security measures. These security measures should include the use of encryption, such as password protection. Additionally, be sure to contact us at the correct email address provided.
We continually make enhancements to help our customers, drawing from a variety of data inputs including direct feedback, surveys, regulatory direction, and market research. We also escalate personalized assistance to customers who need additional support and issue resolution.
To get started, check out the answers to some of the most common/trending questions we hear from customers.
Do you have an issue that needs escalation? Contact the Office of the Customer Advocate (OCA).
Want to appeal your response from OCA? You can submit your appeal here. Please fill out the requested information pertaining to your OCA appeal via the link and an advocate will review your account and promptly respond.
It's official! We're pleased to be your new student loan servicer and are committed to providing you a first-rate customer experience. Remember, not much has changed. You'll even be able to use the same user ID and password you used at Navient to log into our website. Learn more about MOHELA and get answers to frequently asked questions.
We're glad you're here and value your trust. Take a moment to review our privacy policy to understand how we protect your information.
We encourage those with federal loans to visit StudentAid.gov for the latest information about debt relief and qualifications.
If you're a federal loan borrower, you may be eligible for Public Service Loan Forgiveness (PSLF). Contact our public service specialists or go to StudentAid.gov to learn about PSLF and other programs - such as the Temporary Expanded Public Service Loan Forgiveness (TEPSLF).
Note: PSLF is not available on private student loans.